The Family Wellbeing program provides culturally responsive support to improve social, emotional, physical and spiritual wellbeing, and build capacity to safely care for and protect children. The Family Wellbeing program is part of the Queensland Government’s investment in offering vulnerable Aboriginal and Torres Strait Islander children and families a tailored combination of services to address multiple and sometimes, complex levels of need. It meets the needs of vulnerable Aboriginal and Torres Strait Islander children and young people (unborn to 18 years) at risk of entry or re-entry into the statutory child protection system and their families.
The team works across the Gladstone region, Biloela and Banana Shire building community relationships and building family capacity through networks and internal services available at Nhulundu Health Service.
Specialist Domestic and Family Violence Worker (SDFVW)
The SDFVW will be part of Family Wellbeing to provide culturally appropriate holistic wrap-around trauma informed and responsive services to support Aboriginal and Torres Strait Islander families affected by domestic and family violence.
To make an online referral please click here
How can we help?
GRAICCHS Family Wellbeing Service supports Aboriginal and Torres Strait Islander families and children through assistance to build strong connection with family, culture and, minimise the risk of children entering or re-entering the child safety system.
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We can assist families with referrals and support to develop skills to deal with these issues. We assist the Department of Communities, Child Safety and Disability Services by providing information and advice.
Referrals to Family Wellbeing Services
GRAICCHS Family Wellbeing Program is designed for parents/caregivers and your children. It is available to families in Gladstone region, Biloela and Banana Shire region who would like support from our team.
If you are a service provider or a member of the public interested in referring a family or your own family, please use the Queensland Family Support Referral.
*Concerns about an unborn child cannot be referred without consent from the mother.
Aboriginal and Torres Strait Islander Family Wellbeing
GRAICCHS Family Wellbeing Service is for vulnerable Aboriginal and Torres Strait Islander children and young people (unborn to 18 years) at risk of entry or re-entry into statutory child protection system and their families. We are funded by the Department of Communities, Child Safety and Disability Services.
Operating hours: 8:30 am – 5:00 pm Monday to Friday
Toll free number: 1800 293 293 (option 1 for Family Wellbeing and or SDFVW)
After hours number: 0461 533 273
For crisis support after hours, contact;
- Queensland Police Service 000
- DVConnect hotline: 1800 811 811
- Child Safety After Hours Service Centre: 1800 177 135
Compliments: Your feedback matters so let us know how we’re doing to make our services even better, complete our GRAICCHS Feedback Form, client / program satisfaction form (doc_315) or talk to our friendly staff on 1800 293 293 (Option 1 for Family Wellbeing and or SDFVW).
Complaints: You can make a complaint about any aspect of the services GRAICCHS Feedback link or contact the Department Compliments and complaints | Department of Families, Seniors, Disability Services and Child Safety.
Feedback Form