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News Hub Community Update: Coronavirus COVID-19

Medical Receptionist Trainee

Medical Receptionist

(12 month full time position based in Gladstone)


About Us

Gladstone Region Aboriginal and Islander Community Controlled Health Service (GRAICCHS) trading as Nhulundu Health Service, is an Aboriginal Community Controlled Health Service delivering an integrated, comprehensive primary health care service to the whole Gladstone community.

GRAICCHS provides bulk billing GP services to the Aboriginal and Torres Strait Islander community of Gladstone Regional Council area and Banana Shire, offering chronic disease management, antenatal and postnatal care, immunisation programs, women’s and men’s health, health promotion and prevention programs, aged care and community support service functions.


The Traineeship is a structured program that focuses on the development of candidates into being qualified Medical Receptionist through a combination of study and on the job training with support and mentoring.   

The accredited course of study will require you to enrol in and complete a Certificate III Business Administration – Medical Reception. 

You will undertake course based training sessions with self-directed learning and your supervised on the job activities will consolidate your learnings with practical experience. 

The Certificate III is a nationally accredited qualification that will take 12 months to complete.  


This is an exciting opportunity to join an enthusiastic and committed team and make a direct impact on improved health outcomes in the community.

Key Duties include:

  • Develop skills and provide support in the areas of administration of client appointments, client data and client Medicare claims processing
  • Develop skills to provide a high standard of customer service
  • Comply with procedures to ensure effective maintenance of quality service delivery, safety, privacy and confidentiality
  • Provide general administrative support for all programs and services as directed

What we are looking for

  • Be committed to complete a one (1) year traineeship and be willing to participate in all aspects of on-the-job training as well as complete the requirements of Certificate III Business Administration – Medical Reception. 
  • Be able to work in a team environment
  • Demonstrated ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people and possess well developed interpersonal, communication and teamwork skills.
  • Good communication and computer skills, attention to detail and work ethic

We are an equal opportunity employer, Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

GRAICCHS provides excellent working conditions, the Trainee Base Salary is competitive and will vary dependent on age

Enquiries and Applications (Resume and Covering Letter) can be addressed to:

Jenny Kerr – Clinical Practice Manager

 – Nhulundu Health Service by email at:jobs@nhulundu.com.au



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